Our Pricing & Stocks Policies

1. Due to varying currency exchange rates, please contact us to get a quotation for the SKU items which you have an interest in. We generally accept US Dollars, Japanese YEN and Singapore Dollars for payment.

2. At this current moment, we are only able to accept payment via international bank-to-bank transfer. This is to accurately calculate your preferred currency exchange rate, the freight charges by weight and our best terms and conditions based on the volume of your orders. We strive to supply you with good quality goods along with our genuine service.  

3. Full payment has to be made upon ordering. If your company payment policies do not allow you to do that, please contact us on your alternative arrangement for our consideration.  

4. Local taxes are not included in the listed prices. In the event that your purchase attracts local taxes at the customs, you are responsible for the payment. 

5. Please take note that some goods available on MIYOSHI STORE are made-to-order by hand and the delivery may take some time due to this reason. If you appreciate such craftsmanship and have made a purchase of such nature, you may opt to receive other available purchase products first, and have the made-to-order purchases shipped or picked up later. 

 

Shipping Methods

6. All selected products are shipped out of Japan. You may either arrange for us to ship the items to you directly or with prior agreement, you may arrange for your freight forwarders to collect the ready packed items from the following addresses.

Address 1 - out of Osaka

Address 2 - out of Kobe

7. In the event that your freight forwarder can only collect items outside of Address 1 and Address 2, but within Japan, we can arrange additional step for local transportation at a fee.  

8. All shipments of purchased items are insured for lost if the items are shipped by us.

9. In the event that you have arranged for your own freight forwarder to pick up the items from us at Address 1 or Address 2, where items which we have inspected to be in good conditions are ready for pick-up, please ensure that you have appropriate insurance for the shipping journey via your selected freight forwarder.

 

No Returns Policy

10. Finally, all paid products once picked up and shipped whether by us or via your freight-forwarder are non-refundable. We thank you for your understanding. 

 

Customisation

11. Some products featured here can be customised to a certain extent. If you are interested to include your brand logo or to make other customisation to the products, we are happy to hear your thoughts. Please contact us by filling up the Contact Us form.